How can I change from invoice to receipt or the opposite?

You can view and update the billing details you have declared in your Papaki account. These details are used for issuing your invoices or receipts. 

[Papaki 2.0]

Steps to update billing details 

1. Log in to your Papaki account. 
   Forgot your password? See here how to recover it. 

2. From the right-side menu, select Account, Invoices & Payments. 

3. In the section Your invoices, click Billing information. 

4. Edit your contact information (phone numbers and billing email). 

5. Click Continue to save the changes. 

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Important information 

• Changing company name (legal entity): 
  It’s not possible to change the company name (or legal entity) linked to your account. 

• If you need to update this information, you will have to create a new Papaki account and transfer your active services there. 

• One billing method per account: 
  Each account can have only one billing method — either receipt or invoice. 
  This means that for all orders completed under the same account, Papaki will issue only one type of billing document, based on the details you have provided. 

• Changing details on an already issued invoice: 
  If an invoice has already been issued and you need to change the billing details, please contact Customer Support so we can review your request. 

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[Papaki 1.0]

You can change the billing document of your order, from Receipt to Invoice or the opposite, from your Control Panel at Papaki. Simply, follow the steps below:

1. Log in to your Papaki account. 
   Forgot your password? See here how to recover it. If it's your first login attempt to the new Papaki panel, please read more here.

2. Click the red button Previous client area » on the right side of the control panel to access the old Papaki panel.

3. Click on "My Account" > "Profile Manager"

4. Click on the "Billing Contacts” tab and choose Receipt or Invoice. If you haven’t entered any invoice details, click on "Add New Billing Contact”, fill in all the necessary fields and click "Save”.