WePanel Hosting – General guide for Reseller Hosting

With WePanel Reseller Hosting, you can easily manage the hosting packages you provide to your customers, create accounts, customize features, and maintain full control over each customer’s resources. 

Accessing WePanel Hosting 

To access WePanel: 

1. Log in to your Papaki account. 
   Forgot your password? See here how to recover it. 

2. From the right column, click on the Reseller Hosting package you want to manage.

3. Click Manage to open the WePanel Hosting dashboard. 

---

Available Options 

In the main menu, you will find the following sections: 

• Manage Hosting Plans (Packages) 
• Manage Feature Lists 
• Manage Users 
• Access Customer Control Panel 

Below is a detailed overview of each section. 

---

Managing Hosting Plans (Packages) 

From the main menu, you can either: 

• Create a Package to set up a new one, or 
• Select an existing package to edit. 

---

Package Settings 

• Disk Space: Defines the storage allocated to the customer. 
• Bandwidth: Sets the data transfer limit (to and from the website). You can leave it Unlimited if you don’t want restrictions. 
• Addon Domains: Allows multiple websites under the same account. 
• Subdomains: Enables creation of subdomains (e.g., blog.example.com). 
• Parked Domains (Aliases): Redirect multiple domains to a single website. 
• FTP Accounts: Allows customers to manage files through FTP. 
• MySQL Databases: Essential for dynamic websites and applications. 

---

Managing Feature Lists 

A Feature List defines which tools and functions a customer can access through their cPanel. 

Steps: 

1. From the main menu, click Create a list of Features. 

2. Give your list a name and select the features you want to enable. 
   For example, if you don’t want customers to have FTP access, simply uncheck the corresponding option. 

3. Save the list by clicking Create a list of features. 

4. To make changes later, select Edit and adjust the features to fit the needs of each plan or customer. 

---

Managing Users 

To create a new customer account: 

1. From the menu, click Create a new account. 

2. Enter the required details (username, domain, password, etc.). 
3. Assign the customer to a package you’ve already created. 

---

User Management Options 

You can manage a user by selecting them and clicking Options. 
Available actions include: 

• Change Password – Set a new password. 
• Change Package – Assign a different package. 
• Unlink Feature List – Remove the connection with a feature list. 
• Suspend – Temporarily disable the account. 
• Delete – Permanently delete the account and its data. 

---

Accessing the Customer Control Panel 

If you want to view a customer’s control panel as if you were the customer, simply click Manage next to their account. 

 
This gives you full access to manage every aspect of their account. 

---

Frequently Asked Questions (FAQ) 

Can I rename a Feature List? 
No. If you need to change the name, you must delete it and create a new one. 

---

What happens if a customer exceeds their package limits? 
The system will automatically block additional usage (e.g., uploading new files) until the package is upgraded or content is removed. 

---

Is SSH access supported? 
Yes, but it is not enabled by default. It can only be activated upon request. 

---

Can I change a customer’s package after it has been created? 
Yes. From the Reseller Dashboard → Options → Change Package, you can change the package at any time. 

---

Can I temporarily suspend an account without deleting it? 
Yes. The Suspend option temporarily disables the account without any data loss.