Can I transfer domains within Papaki accounts?

[Papaki 2.0]

If you want to transfer the management of a domain from your account to another active Papaki account, you can do so by submitting a support ticket. Our support team will handle the process for you. 

What You Need to Know Before the Transfer 

• Associated services are transferred: When a domain's management changes, any accompanying services provided by Papaki (e.g., free email, free hosting) are also transferred to the new account. 
• Billing data is not transferred: The domain's billing history and invoice details do not move to the new account. 
• Email subscriptions: If you have an active email hosting subscription linked to the domain, that service must also be transferred. Otherwise, it will stop working once the management has moved. 

---

Case 1: I’m the current manager and want to transfer the domain 

Submit a support ticket from your Papaki account, including: 

• the domain name you want to transfer 
• the billing code of the account to which it should be moved 

If the destination account doesn’t exist yet, it must be created first, and the corresponding billing code shared with us. Click here for more information.

---

Case 2: I am the owner and want to also become the manager 

If you own the domain but it’s managed by someone else: 

1. Make sure you have a Papaki account. 
2. Contact our support team and provide the proof of ownership documentation you will be asked for. 
3. Once ownership is verified, we’ll complete the manager change on your behalf. 
4. If you don’t yet have a Papaki account, create one and send us your billing code. Click here for more information.

---

Case 3: I’m the owner and want to assign a different manager 

If you want someone else to manage your domain: 

1. Contact our support team. 
2. Send us the necessary proof of ownership documents you will be asked for. 
3. Provide the billing code of the Papaki account that will take over domain management. 

---

[Papaki 1.0]

You can easily transfer domains between Papaki accounts through your Papaki Control Panel.

1. Log in to your Papaki account. 
   Forgot your password? See here how to recover it. If it's your first login attempt to the new Papaki panel, please read more here.

2. Click the red button Your old products » on the right side of the control panel to access the old Papaki panel.

After having logged into your account, you will click on the option Useful Tools > Transfer Services > Change domain administrator.

1.  If you wish to transfer a domain from your account to a Papaki one, you will need to follow the process under: Domain transfer from my account to another administrator. You will insert the domain name and the recipient’s username, and then click on the option Transfer to another administrator. The transfer is automatically completed.

---

2. If you wish to transfer a domain from a different Papaki account to your own, you will need to follow the process under: Domain transfer from another administrator to my account. You will have to insert the domain name and the owner’s email, and then click on the option Transfer to my account. An email will be sent to the owner’s email address, so that the transfer is confirmed. The transfer is automatically completed once the owner approves it.

Attention! To complete the transfer, users must be located in the same Control Panel. Specifically, if you want to transfer your domain from the Papaki 1.0 Control Panel to a user in the Papaki 2.0 Control Panel, we recommend waiting until your services are migrated to the new Papaki Control Panel.

However, if the change of ownership must be completed immediately, you will need to contact Customer Support so that your request can be reviewed.