Frequently Asked Questions about the New Papaki Control Panel

When you log in to the new platform for the first time after May 25, 2026, you will need to follow a short initial setup process.

1. First login
Log in using the credentials you used in the old control panel
You will then be prompted to set a new password
Once the process is completed:
- your new account will be created automatically
- you will receive your account details, including your Billing Code (format: XXXX‑PK)

2. Access to the old Papaki Control Panel (SSO)
Your new account includes Single Sign-On (SSO) functionality, allowing you to:
- access the old Papaki Control Panel instantly and automatically
- manage services that have not yet been migrated to the new environment

3. Where to find your old products
To access the old Papaki Control Panel from your account dashboard:
- locate the button on the right-hand side
- click the red “My Old Products” button

Important note
SSO access allows you to switch between the new and old environments without needing to re-enter your login credentials.

If you see the message “Incorrect current password” when logging in to Papaki—even when entering the correct password—the issue is usually related to the transition to the new platform.

Possible causes
1. You are using an old password that is no longer valid in the new Control Panel
2. The initial account activation process has not been completed successfully
3. There is a temporary issue during the password reset flow or redirection

How to resolve it
1. Reset your password
Select “Forgot password”
Follow the password reset process from here

2. Check your email
You will receive an email containing a link to set a new password
Follow the link and complete the process

3. Complete the login
Log in again using the new password you just created

If the issue persists
If you continue to see the same message:
- make sure you are entering your password correctly (no extra spaces or autofill errors)
- try using a different browser or an incognito/private window
If the issue persists, please contact support.

Important note
During your first login to the new Papaki platform:
- you are required to set a new password
- your old password cannot be used directly
Read more here.

If you want to use your email address for a new account, you will first need to check and, if necessary, update the username on your existing account.

Steps
From the right-hand menu of your account, click “Account, Billing & Payments”
Check the “Username” field
If your username is the same as your email address:
- select “Change Username”
- set a different username

What this achieves
By following the steps above:
- your email address is released from being used as a username on the existing account
- you can then use it to create a new Papaki account

In the new management environment, using multiple billing profiles within the same account is no longer supported, as was the case in the previous system.

What applies now
Each account is associated with a single set of billing details
It is not possible to have multiple billing profiles within the same account

What happened to your previous billing details
If your old account included more than one billing profile, the system automatically selected one of them during the creation of your new account
In your case, the account with Billing Code: XXX‑PK may have been set up with billing details of type “Receipt”

What you can do
If your current billing profile does not meet your needs:
- You will need to create a new account and then transfer the products and services you want to be billed differently
- The new environment provides alternative management options to help you handle different billing requirements
See here what a Technical Contact is and how to activate it

Important note
If any of your orders have been issued with incorrect billing details, please contact us via a support request so we can review it.

The new platform offers a feature called “Technical Contact”, which makes managing multiple accounts much easier.
Where to find it
You can access this feature from the menu:
“Account, Billing & Payments” → “Technical Contact” → “My Customers”

What you can do
Through this feature, you can:
- link all your accounts
- switch between different Billing Codes without having to log out

Capabilities
The Technical Contact feature allows you to:
- make new purchases and renew services
- manage services across all your accounts
- set up automatic or manual service renewals
- assign another account as a Technical Contact to perform actions on your behalf

Important note
This feature is especially useful if you manage multiple accounts, as it centralizes management into a single environment.
Read more here.

Your invoices are sent via email to the billing email address you have set, ensuring the protection of your personal data.

Where to find your invoice in your email
Invoices are sent exclusively to the billing email address defined in your Control Panel
They are sent from: e‑invoice@entersoft.gr
The subject line of the email is: “New Invoice Notification ENARTIA”

How to download your invoice
In the body of the email, you will find a file name in the format:
999082935_XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXXXXXX
By clicking the link, you can download your invoice.
To save it on your computer, select Print → Save as PDF

Accessing invoices through the new Papaki
In the new Papaki, you can also find invoices for your orders through the Control Panel by following the instructions in the relevant guide here.

Important note
If you are looking for invoices related to orders placed in the old Papaki (Papaki 1), you can refer to the corresponding guide here.

If you need an invoice, you will need to create a new Papaki account.

What you need to do
Create a new account
During your first order, you will be given the option to enter the billing details required for issuing an invoice
If you already have products under a different account, contact us so we can transfer them to the new one

Important note
The document type (e.g., receipt or invoice) is determined by the billing details you provide when creating the linked account or during your first order.

You can manage your billing details through the new Papaki Control Panel; however, there are some important limitations you should be aware of.

Where to find your billing details
Navigate to:
- “Account, Billing & Payments”
- Locate the billing details section
- Click Edit to update your information

Important limitations
* Change of name / company name *
It is not possible to change:
- your name
- your company name
These details are linked to your account.
If you need to update them:
- you will need to create a new Papaki account
- and transfer your active services to it

* One document type per account *
Each account can have only one document type (Receipt or Invoice).
This means that:
- all orders placed from the same account
- will be issued with the same document type

* Changes to already issued documents *
If an invoice or receipt has already been issued:
- you will need to create a new account with the correct billing details
- transfer your services to that account
- and then request an update to the issued documents

Important note
Changes to your billing details apply only to future orders.
They do not affect documents that have already been issued.

The new Papaki website is now live and comes with a new management environment (CRM), through which you can manage your support requests (tickets).

Accessing your tickets
To view and manage the new ticket created for you:
- log in to your new Papaki account from here

First login
During your first login:
- use the username and password you had on Papaki.com
- for security reasons, you will be required to set a new password

Important note
Through the new environment, you can monitor and manage all your support requests from a single place.

In this case:
- your domain is still located in the old Control Panel
- but your account exists only in the new Papaki panel
This means you cannot use the automated administrator change process through the old Control Panel.

What needs to be done
To proceed with the domain transfer before the scheduled migration:
- a new account will need to be created in the old Control Panel
- this account will use your email address as the username (e.g., xxxxx@xxx.com)
The creation of this new account under the new administrator’s details is handled by the Customer Support Team.

What you need to send
For security reasons, you will need to send a request via email to cx@papaki.com from your email address, including the following details:
- Email: xxxxx@xxx.com
- First Name
- Last Name
- Country
- Postal Code
- Phone Number

For a business account (optional)
If you want the account to be set up as a business account, you will also need to include:
- VAT number
- Company/Organization Name
- Tax Office
- Business Activity
- Address
- Area/Region
- City
- Postal Code
- Phone Number
These details will be used for future purchases and invoice issuance.

If your domain is located in the old Control Panel and you have purchased email or hosting services in the new Papaki, some limitations may occur due to the ongoing transition to the new platform.

What is currently happening
The migration of services to the new Papaki is carried out gradually. At this stage:
- it is not yet possible to fully connect services from the new Control Panel with a domain that remains in the old Control Panel
- email services cannot be used directly through the new environment if the domain is still hosted in the old Control Panel

How we support you
To enable you to use your email services:
- we set up a Plesk Email package in the old Control Panel with equivalent features
This applies whether:
- you have purchased a hosting package that includes free email, or
- you have purchased a standalone email package in the new Papaki

Temporary email solution
In some cases, a temporary solution may be offered:
activation of an Email package in the old Control Panel
duration: 1 year
cost: free of charge
renewal: not available
This solution is provided:
- exclusively for your convenience
- until the migration of your services to the new environment is completed

What you will need to do next
Once the migration is completed, you will need to move your email services to the corresponding service in the new Papaki environment.

What is required to proceed
If you wish to activate the temporary solution:
- you will need to confirm that: you accept the service terms of use
- you have reviewed the features of the email package (relevant links will be provided to you)

Domain registration for certain extensions (such as .CY) is carried out through an asynchronous process.

What this means
In these cases:
- the registration is not completed instantly
- manual review and processing are required
- the process also depends on the respective registry

Cost
The total registration cost varies depending on the extension. You can view our pricing in detail here.
Once you confirm that you wish to proceed, the relevant invoice will be issued.

Information required
To proceed with the registration, you will need to provide the domain holder’s details:
- Name / Company Name
- Country
- Address
- Postal Code
- City
- Region / State
- Phone Number (including country code)
- Email

Next steps
Once we receive your confirmation and the required details, we will proceed with submitting the domain registration request on your behalf.

Important note
Due to the asynchronous process:
- the completion time may vary
- the registration is not considered confirmed until final approval is granted by the registry