Customer Support

How can I pay with IRIS?

New Service Purchase / Renewals in Papaki 2.0

If you would like to purchase a new service or renew an existing one on the new platform, at the final step—where the available payment methods are displayed—you can select IRIS payment and click Continue.

⚠ Important: You must have already activated IRIS Payments through your bank in order to proceed with the payment process.

By selecting Generate QR Code, a QR code will appear, which you will need to scan using your e-banking application.

You can then proceed with the payment.

Alternatively, by selecting Select bank, the available banks that support IRIS payments will be displayed.

You will need to select your bank.

Next, you will need to log in to your bank’s e-banking or mobile banking to complete the payment.

Depending on your bank, you may be asked to confirm the transaction using an OTP (One-Time Password) or approve it through your bank’s mobile application.

Once the payment is completed, you will receive a confirmation from Papaki that the transaction was successful, and your order will be processed automatically.

If you encounter any issues, you can contact Customer Support or your bank for further assistance.

Renewal service in Papaki 1.0

If you want to renew your Papaki service, in the last step where the payment methods are displayed, you can choose IRIS payment and click on the Buy Now button.

⚠ Important: You must have already activated the IRIS Payments feature with your bank to proceed with the payment process. 

After confirming that you wish to renew, the available banks that support payment via IRIS will be displayed.

By selecting Generate QR Code, a QR code will appear, which you will need to scan using your e-banking application.

You can then proceed with the payment.

Alternatively, by selecting Select bank, the available banks that support IRIS payments will be displayed.

You will need to select your bank.

Next, you will need to log in to your bank’s e-banking or mobile banking to complete the payment.

Depending on your bank, you may be required to confirm the transaction using an OTP (One-Time Password) or approve it through your bank’s mobile application.

Once the payment is completed, you will receive a confirmation from Papaki that the transaction was successful, and your order will be processed automatically.

If you encounter any issues, you can contact Papaki Support or your bank for further assistance.

New Service Purchase / Renewals in TopHost 1.0

If you want to purchase a new service in TopHost, in the last step where the payment methods are displayed, you can select IRIS payment and click on Submit Order.

⚠ Important: You must have already activated the IRIS Payments feature with your bank to proceed with the payment process. 

Then, select Pay and if the new window does not open automatically, click here.

By selecting the Select bank button, the available banks that support IRIS payment will be displayed.

You will need to select your bank.

Then, you will need to log in to your bank's e-banking or mobile banking to complete the payment. Depending on your bank, you may be asked for confirmation via OTP (One Time Password) or authorization through the bank's application.

After completing the payment, you will receive confirmation from TopHost that the transaction was successful and your order will proceed automatically.

If you experience any difficulty, you can contact TopHost support or your bank for additional assistance.

Renew service

If you want to renew your Papaki service, in the last step where the payment methods are displayed, you can choose IRIS payment and click on Complete button.

⚠ Important: You must have already activated the IRIS Payments feature with your bank to proceed with the payment process. 

By selecting the Select bank button, the available banks that support IRIS payment will be displayed.

You will need to select your bank.

Then, you will need to log in to your bank's e-banking or mobile banking to complete the payment. Depending on your bank, you may be asked for confirmation via OTP (One Time Password) or authorization through the bank's application.

After completing the payment, you will receive confirmation from TopHost that the transaction was successful and your order will proceed automatically.

If you experience any difficulty, you can contact TopHost support or your bank for additional assistance.


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