How can I change my billing information on the invoice/receipt?

[Papaki 2.0]

In the new Papaki Control Panel, there is no option to change billing details per account.

Only one type of document (receipt or invoice) can be set for your account. This means that for all orders completed through the same account, only one type of document will be issued, based on the details you have provided.

If you need to change billing details for an order for which a document has already been issued, please contact the Customer Support Department via a ticket. Our team will inform you in detail about the process.

If you have not yet received a document, please inform us as soon as possible so we can proceed with the necessary actions.

[Papaki 1.0]

There 2 cases, explained below:

Α. Change billing information after order

You can change your billing information on your invoice/receipt even 5 minutes after you have completed your order. 

1. Log in to your Papaki account. 
   Forgot your password? See here how to recover it. If it's your first login attempt to the new Papaki panel, please read more here.

2. Click the red button Your old products » on the right side of the control panel to access the old Papaki panel.

3. Go to "My Account” > "Orders History”. Select your recent order and click on "Details”. From the drop down menu, you can change the invoicing details and click on "Save”.

After 5 minutes, you no longer have the possibility to make further changes. In any case, your invoice/receipt will be issued immediately and will be emailed to you (.pdf file). Within 24 hours, the invoice/receipt will be displayed in the Control Panel, inside the "Orders History” tab. You can preview the .pdf document, save it to your computer and print it.

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Β. Change billing information before order

To change your billing information before you make an order:

1. Log in to your Papaki account. 
   Forgot your password? See here how to recover it. If it's your first login attempt to the new Papaki panel, please read more here.

2. Click the red button Your old products » on the right side of the control panel to access the old Papaki panel.

3. Go to "Profile Manager" change or add new information at the "Billing Information" tab.
4. If you are in the middle of an order, you will be able to change or add new billing information at the last step of the procedure, when you select the type of the billing document you need