How do I set up my email on a MAC ?

To set up an email account in the Mac Mail application, follow these steps: 

1. Open the Mail application and go to Mail → Add Account. 

2. Choose Other Mail Account and click Continue. 

3. Fill in the following basic information: 

• Your Name 
• Your email address (e.g. info@yourdomain.tld) 
• The password you created in Plesk 

Click Sign in. 

4. Fill in the following fields: 

1. Email Address: Full email address (e.g. info@yourdomain.tld) 
2. Username: Again, your full email address 
3. Password: The password for your email account 
4. Account Type: IMAP or POP (IMAP is recommended) 
5. Incoming Mail Server:
   • mail-gr.securemail.pro (new environment) 
   • or the hostname from your Plesk URL (old environment – without port :8443) 

Read more here.

6. Outgoing Mail Server:
   • smtp-gr.securemail.pro (new Papaki environment) 
   • or the hostname from your Plesk URL (old environment – without port :8443) 

Read more here.

Click Sign in. 

5. Choose which apps you want to connect with your email account (e.g. Mail, Notes) and click Done. 
Your account has now been added. 

6. For additional settings, go to Mail → Preferences. 

7. To adjust server settings, in the list on the left, select your account and go to the Server Settings tab. 

(A) Incoming Mail Server 

• Disable Automatically manage connection settings 
• Port:
  • IMAP → 993 
  • POP → 995 

• Check Use TLS/SSL 
• Authentication:
  • MD5 Challenge-Response, or 
  • Password (if you’re using the secure ports above) 

(B) Outgoing Mail Server 

• Disable Automatically manage connection settings 
• Port: SMTP → 465 
• Check Use TLS/SSL 
• Authentication: MD5 Challenge-Response or Password 

Click Save. 

---

How to find the correct mail servers 

• New environment (Papaki 2.0): 
  Incoming: mail-gr.securemail.pro 
  Outgoing: smtp-gr.securemail.pro 

• Old environment (Plesk): 
  The hostname appears in the URL bar of your Plesk panel. 
  Do not include port: 8443. 

---

Notes 

Note 1: 
If you use secure ports (IMAP: 993, POP: 995, SMTP: 465), you can set Authentication to either Password or MD5 Challenge-Response. 

Note 2: 
If you cannot use secure ports, then set: 

• IMAP: Port 143 
• POP: Port 110 
• SMTP: Port 25 or 587 
• Use TLS/SSL: Disabled 
• Authentication: Must be MD5 Challenge-Response 

This ensures your password is sent encrypted. 

---

Additional Information 

• If you recently changed your nameservers, it may take 4–48 hours for email services to be fully active. 
• If you cannot access webmail or Plesk, send us your public IP (find it at whatismyipaddress.com) so we can check for a possible firewall block. 
• A simple way to test if your email service works is by logging into webmail. If webmail works but Mail does not, the problem is likely in the Mail client settings. 

---

Frequently Asked Questions (FAQs)

I can’t connect to my email. What should I do? 
Make sure you entered the correct password, used your full email address (e.g. info@yourdomain.tld) as Username, and checked that the Incoming/Outgoing servers are correct. 

---

How do I know which Incoming/Outgoing Mail Server to use? 
It depends on your hosting environment: 

• New environment (Papaki 2.0): 
  Incoming: mail-gr.securemail.pro 
  Outgoing: smtp-gr.securemail.pro 

• Old environment (Plesk): 
  The hostname appears in the URL bar of your Plesk panel. 
  Do not include port :8443. 

---

Should I choose IMAP or POP? 

• With IMAP, emails are synced across all your devices. 
• With POP, emails are downloaded only on one device and not synced. 
  IMAP is recommended for flexibility. 

---

What should I do if I get an error about ports? 
Check that you are using the correct secure ports: 

• IMAP → 993 
• POP → 995 
• SMTP → 465 

If they don’t work, try the standard ones (143, 110, 25/587) with MD5 Challenge-Response enabled. 

---

How do I know if the issue is with the client or the server? 
Try logging into webmail (e.g. webmail.yourdomain.tld). 

• If webmail works, the problem is in the Mail client settings. 
• If webmail doesn’t work either, there might be a temporary server issue or a firewall block. 

---

Can I add multiple email accounts in Mail? 
Yes, you can repeat the process fo