How can I re-issue my SSL certificate?

Reissuing an SSL certificate allows you to generate a new certificate by following the activation and installation process from the beginning.

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When you may need to reissue

You may need to reissue your SSL certificate in the following cases:

• Loss of Private Key
  If you have lost the Private Key, it is not possible to use the existing certificate. In this case, reissuance is required.

• Change of server or hosting environment
  If you want to install the SSL on a different server or environment (e.g. IIS, Apache, Nginx), it is recommended to generate a new CSR through reissuance.

• Change of validation method
  If you want to change the domain validation method (e.g. from email to file-based validation), you will need to reissue the certificate or contact the Customer Support team.

• Compliance with new Certificate Authorities policies
  New Certificate Authority policies require periodic revalidation of domain ownership (typically every 200 days or earlier, starting with certificates purchased after 15/03/2026). For this reason, you may need to reissue your certificate before its expiration date.

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How to reissue

To reissue your SSL certificate:

1. Log in to your Papaki account. If you do not remember your password, you can reset it here.

2. Navigate to the SSL certificates section from the left-hand menu

3. Select the certificate you are interested in by clicking on its name

4. In the SSL reissue option, select "Click here"

You will then need to:

• Generate a new CSR and Private Key
• Select a validation method
• Complete the activation process
• Install the new certificate on your server

The process is the same as the initial issuance. You can find the installation guide that suits you here.

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Will your website be affected?

Reissuing the certificate itself does not affect your website’s operation.
However, the new certificate will only be used after it is installed on your server.

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Important information

• The expiration date of the certificate does not change after reissuance
• The reissue process can be performed as many times as needed
• It is not possible to change the domain name if more than 20 days have passed since the initial activation of the certificate

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Important note regarding CSR creation

Each reissue generates a new CSR and Private Key pair.
Make sure you use the correct Private Key during installation, otherwise the certificate will not function properly.

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If the certificate remains in Pending status

• Check that the validation (TXT or email) has been completed successfully
• Make sure the folder where you uploaded the .txt file is publicly accessible
• Wait a short period and try again

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Note

Reissuing is a safe and common process and does not affect the functionality of the certificate, provided that the installation on your server is completed correctly.