How do I enable or disable the 2nd level authentication to my account?

If Two-Factor Authentication (2FA) is not yet enabled on your Papaki account, you’ll be prompted to activate it during login. While enabling 2FA is optional, we strongly recommend it for added security.  The prompt will appear every time you log in until 2FA is enabled—it cannot be disabled. 

What Is Two-Factor Authentication? 

Two-Factor Authentication (2FA) adds an extra layer of security to your account. 
In addition to your password, you’ll be asked for a second verification code—usually from your mobile phone or an authentication app. This way, even if someone knows your password, they won’t be able to access your account without this second step. 

Why Enable 2FA? 

• Better protection: Your account stays safe even if your password is compromised. 
• Reduced risk of breaches: 2FA protects you from phishing, data leaks, or stolen passwords. 
• Easy to use: Most 2FA apps are quick, secure, and user-friendly. 
• Widely adopted: You probably already use it with your email, bank, or other services. 
• Peace of mind: You know your account is more secure. 

How Do 2FA Apps Work? 

1. Scan a QR code during 2FA setup
2. The app generates 6-digit codes that refresh every 30 seconds 
3. When logging in, you enter both your password and the generated code

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[Papaki/Top.Host 2.0]

How to enable 2FA on your account 

You can enable 2FA in two ways: 

Option 1: During Login 

When prompted after login, click Activate Now. 

Option 2: From Your Account Settings 

1. From the left menu, go to Account, invoices and payments 
2. Click Two-Factor Authentication

Activation Steps 

1. Enter your account password to proceed 

2. If you don’t already have one, install an authentication app on your phone or computer (e.g., Google Authenticator, 1Password, etc.) 
3. Use the app to scan the QR code shown on screen
4. Enter the 6-digit code from the app into the Confirmation field
   • If you can’t scan the QR code, you can manually enter the setup key shown next to the QR area
5. Click Enable 

Backup Codes 

After successful activation, you’ll receive 10 one-time backup codes. 
These can be used in case you lose access to your authentication app or phone. 

Important: Each backup code is valid for one-time use only and becomes inactive after use. 

How to disable 2FA 

If you’ve already enabled 2FA and want to turn it off: 

1. Go to Account, invoices and payments > Two-Factor Authentication 
2. Click Disable Two-Factor Authentication 
3. Enter your Papaki account password and click Disable 
4. Confirm that you want to deactivate 2FA 

Things to Keep in Mind 

• After disabling 2FA, we recommend deleting the 2FA entry from your app to avoid confusion if you re-enable it later 
• Backup codes are one-time use only and expire after they’re used 
• You can retrieve your backup codes at any time by navigating to Backup Codes, entering your password, and clicking Show 

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[Top.Host 1.0]

You can increase the security of your Top.Host account by activating the 2nd level of security by following the steps below:

1. Login to myTophost Panel.

2. From the menu on the left select click Account Data -> 2-Level Authentication.

3. Click on Activate.

4. Depending on the type of your mobile device, install one of the time-sensitive security code generation (TOTP) applications, as listed in the myTophost Panel.
5. After the application is installed on the device, it is necessary to connect it to your myTophost account. The connection can be made either by scanning the QR Code with the application, as it appears on the panel, or by entering the Security Code (Key) that we give you in the myTophost Panel, in the corresponding field of the application.

For example, if you have installed Google Authenticator, the app will show you the relevant options in a format similar to the following screenshot.

6. Activating the 2-Level Authentication service will henceforth require the use of your smartphone device. In order to maintain access to myTophost Panel even if the smartphone is lost, we ask you to enter a mobile phone number in the relevant field "Insert mobile number", to which we can send you a temporary confirmation code. In this way, you will be able to regain the ability to connect to your panel. The number must be entered with a country code and must be of the format +30.6970000000.
7. Once the app is connected to your Top.Host account, it will start generating confirmation codes. Each code can be used for a limited time.

For example, in case you installed Google Authenticator on your device, the code will appear in the following format:

8. It only needs to enter in the corresponding field of the myTophost Panel the current code "Insert the verification code", as it is generated on the smartphone at the time of activation.
9. Click Activation to complete the process.

From now on, every time you login to myTophost Panel, two login windows will appear. In the first you should enter the password corresponding to myTophost, and in the second you will enter the confirmation code, as it is generated by the app on your smartphone device.

After enabling 2-Level Authentication, two additional options of Manage Confirmation Code Recovery will appear, which will ensure your access to myTophost in case of loss of the smartphone device.

1. Enter a mobile phone number where Top.Host support can send you a temporary code. This number can be the number you also use on the smartphone, provided you replace it after the loss, or another mobile number of your choice. You can edit this number at any time you wish.
2. Download the PDF file that you will find on the panel. The file contains 10 recovery codes, which are automatically generated at the time of download and which can be used as a backup solution for your connection to myTophost Panel in case of loss of your smartphone device. Each code can be used only once.