Customer Support
Macaly – Frequently Asked Questions (FAQ)
This guide brings together the most frequently asked questions about Macaly, covering everything from project creation and website publishing to domain management, email functionality, and technical troubleshooting.
General Questions
What can I build with Macaly?
Macaly is suitable for building:
• Business websites
• Landing pages
• Portfolio websites
• Blogs
• Web applications
• Contact forms
• Booking systems
• MVPs and product prototypes
• Simple 3D apps and games
• Business websites
• Landing pages
• Portfolio websites
• Blogs
• Web applications
• Contact forms
• Booking systems
• MVPs and product prototypes
• Simple 3D apps and games
What can't I build with Macaly?
Macaly is not designed for:
• Complex enterprise applications
• Native iOS or Android applications
• Desktop software
• Projects requiring a PHP or Python backend
• WordPress
• Supabase
Macaly is built exclusively on Next.js (React) and Convex for database functionality.
• Complex enterprise applications
• Native iOS or Android applications
• Desktop software
• Projects requiring a PHP or Python backend
• WordPress
• Supabase
Macaly is built exclusively on Next.js (React) and Convex for database functionality.
Does Macaly support languages other than English?
Yes.
You can provide instructions to Macaly in any language and generate content in your preferred language.
You can provide instructions to Macaly in any language and generate content in your preferred language.
Does Macaly support user authentication and login?
Yes.
You can implement:
• Authentication using email and password
• Authentication using OTP (One-Time Password sent via email)
You can implement:
• Authentication using email and password
• Authentication using OTP (One-Time Password sent via email)
Can I edit text or make small changes without using credits?
Yes.
Using Visual Edits, you can directly modify text, images, and design elements without consuming credits. The only exception is actions that use AI functionality.
Using Visual Edits, you can directly modify text, images, and design elements without consuming credits. The only exception is actions that use AI functionality.
Publishing and Website Management
How do I publish my project?
Click the Publish button in the upper-right corner of the editor.
Once published, your website will be available on a free Macaly subdomain.
Once published, your website will be available on a free Macaly subdomain.
My changes appear in Preview but not on the live site. Why?
The Preview environment and the Published Site are separate environments.
After making changes, you need to:
1. Click Publish
2. Refresh the published website
After making changes, you need to:
1. Click Publish
2. Refresh the published website
Can I download my source code?
Yes.
Open your project's Settings and use the Export option to download your source code as a ZIP file.
Open your project's Settings and use the Export option to download your source code as a ZIP file.
Domains and Hosting
How do I connect my own domain?
If your selected plan supports custom domains:
1. Go to Settings → Domains
2. Enter your domain name
3. Click Connect
4. Follow the instructions displayed on screen
1. Go to Settings → Domains
2. Enter your domain name
3. Click Connect
4. Follow the instructions displayed on screen
Which DNS records are required?
Depending on the setup, you will typically need:
• An A Record for the root domain
• A CNAME Record for the www subdomain
The exact values are displayed within the Macaly dashboard.
• An A Record for the root domain
• A CNAME Record for the www subdomain
The exact values are displayed within the Macaly dashboard.
My domain shows a "Pending" status. What should I do?
• Verify that your DNS records have been configured correctly.
• Allow time for DNS propagation.
• Use the Refresh button to check the status again.
• Allow time for DNS propagation.
• Use the Refresh button to check the status again.
Does Macaly provide email hosting?
No.
For email addresses such as:
• info@mydomain.com
• sales@mydomain.com
you will need a separate email hosting service such as:
➤ Papaki Business Email
➤ Microsoft 365
➤ Any other email hosting provider
For email addresses such as:
• info@mydomain.com
• sales@mydomain.com
you will need a separate email hosting service such as:
➤ Papaki Business Email
➤ Microsoft 365
➤ Any other email hosting provider
Emails and Notifications
Can Macaly send emails?
Yes.
Macaly uses Resend to send emails from your applications.
Macaly uses Resend to send emails from your applications.
What are the email sending limits?
The default configuration allows:
➤ Up to 10 emails per minute per application
Macaly is not intended for newsletters or bulk email marketing campaigns.
If you are looking for an email marketing solution, consider Flexmail.
➤ Up to 10 emails per minute per application
Macaly is not intended for newsletters or bulk email marketing campaigns.
If you are looking for an email marketing solution, consider Flexmail.
I am not receiving OTP emails. What should I do?
• Check your Spam or Junk folder.
• Verify that you are using the correct email address.
• Contact support if the problem persists.
• Verify that you are using the correct email address.
• Contact support if the problem persists.
Working with the AI Agent
The Agent is stuck or taking too long. What can I do?
First:
1. Refresh the page.
2. Select Rebuild Preview or Restart App.
3. Restore a previous version if necessary.
If the issue continues, contact support.
1. Refresh the page.
2. Select Rebuild Preview or Restart App.
3. Restore a previous version if necessary.
If the issue continues, contact support.
How can I get better results?
• Clearly describe what you want to build.
• Explain the issue as precisely as possible.
• Provide detailed examples whenever possible.
• Explain the issue as precisely as possible.
• Provide detailed examples whenever possible.
Is it better to break large requests into smaller ones?
Yes.
Large projects typically produce better results when divided into smaller, more manageable tasks.
Large projects typically produce better results when divided into smaller, more manageable tasks.
How can I avoid repeated mistakes?
Provide as much detail as possible about:
• What you are trying to accomplish
• What is happening currently
• What the expected outcome should be
• What you are trying to accomplish
• What is happening currently
• What the expected outcome should be
When should I use
/compact?Use /compact when a long conversation starts losing focus or before beginning a new but related task within the same project.
Troubleshooting
What does Error 524 mean?
Error 524 indicates that the server did not respond in time.
In most cases, you simply need to:
• Wait a few minutes
• Refresh the page
In most cases, you simply need to:
• Wait a few minutes
• Refresh the page
My preview displays "Failed to Start". What should I do?
1. Refresh the page.
2. Select Rebuild Preview or Restart App.
3. Contact support if the issue persists.
2. Select Rebuild Preview or Restart App.
3. Contact support if the issue persists.
I get the error "Application error: a client-side exception has occurred".
Try the following:
• Disable automatic browser translation
• Reload the page
• Disable automatic browser translation
• Reload the page
My images are not uploading. Are there any limits?
Yes.
Specifically:
➤ Maximum image dimensions: 8000 × 8000 pixels
➤ If uploading more than 20 images at once: maximum 2000 × 2000 pixels per image
➤ Maximum file size: 5 MB
Specifically:
➤ Maximum image dimensions: 8000 × 8000 pixels
➤ If uploading more than 20 images at once: maximum 2000 × 2000 pixels per image
➤ Maximum file size: 5 MB
Project Management
How do I duplicate a project?
1. Open the project menu.
2. Select Duplicate.
The duplicated project will include:
• Code
• Content
• Files
2. Select Duplicate.
The duplicated project will include:
• Code
• Content
• Files
Can I share a project with others?
Yes.
Go to Share and select:
Anyone with the link
You can then share the generated URL.
Go to Share and select:
Anyone with the link
You can then share the generated URL.
Can a client transfer the project to their own account?
Yes.
Your client can create a copy of the project and continue developing it independently in their own Macaly account.
Your client can create a copy of the project and continue developing it independently in their own Macaly account.
Databases
Which database does Macaly use?
Macaly uses Convex as its backend database.
Can I export or import data?
Yes.
From the Database tab, you can:
➤ Export the entire database
➤ Import a previous backup
From the Database tab, you can:
➤ Export the entire database
➤ Import a previous backup
Can I migrate my database to my own Convex account?
Yes.
You can export your database and move it to your own Convex account.
You can export your database and move it to your own Convex account.
SEO
Is Macaly SEO-friendly?
Yes.
Macaly creates websites optimized for search engines and includes:
➤ Server-side rendering
➤ Meta tags
➤ Clean HTML
➤ SEO Audit tools
Macaly creates websites optimized for search engines and includes:
➤ Server-side rendering
➤ Meta tags
➤ Clean HTML
➤ SEO Audit tools
Why can't I run an SEO Audit?
The SEO Audit feature only works on published websites.
Publish your project first and then run the audit.
Publish your project first and then run the audit.
My website is not appearing in Google Search. What can I do?
• Submit your website to Google Search Console.
• Allow time for indexing.
• Share your URL on social media to help search engines discover it faster.
• Allow time for indexing.
• Share your URL on social media to help search engines discover it faster.
What is AI Readiness?
AI Readiness evaluates how easily AI systems such as ChatGPT, Claude, and Perplexity can access, understand, and process your website's content.
Account Management
How do I change my account email address?
You will need to contact the support team and request the change.
I can't log in and I'm not receiving the OTP email.
• Check your Spam folder.
• Ensure you are using the correct email address.
• Contact support if the problem persists.
• Ensure you are using the correct email address.
• Contact support if the problem persists.
How do I permanently delete my account?
Account deletion must be requested through support and is irreversible.
Deleting your account permanently removes:
• Your account
• Projects
• Credits
• Data
Deleting your account permanently removes:
• Your account
• Projects
• Credits
• Data
Can I request a credit refund?
Yes.
Use Report Issue → Request a Credit Review when a response fails due to a platform or agent error.
Use Report Issue → Request a Credit Review when a response fails due to a platform or agent error.
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