How can I transfer my site to Papaki?

We here at Papaki can transfer your site from your previous provider for free. The transfer is handled by a migration specialist, you will have no downtime at all and there is constant contact from the transfer department before the transfer begins and updates after it has been completed.

Since you have purchased a new hosting package from Papaki, in order to transfer your site you will need to follow the five steps below.

1. Communication

Contact technical support so we can send you the transfer form to the admin email (the one you stated when you registered.)

2. Filling out the form

Complete the transfer form and send it to technical support. In the transfer form you will have to fill in access information such as FTP or control panel to transfer your files

3. Transfer

We complete the transfer of your site and inform you in the admin email.

4. Confirmation

Confirm that once the transfer is complete, everything is working properly via site preview

5. Nameservers declaration

In case you want to transfer your files yourself, in order not to experience any downtime during the transfer of your hosting from another company to Papaki, follow these steps:

The steps you need to follow are :

1) First of all, do not cancel your account at the present hosting company you host yoru site, until the transfer procedure to Papaki is completed.

2) Download all of your files from the old server and upload them with FTP to the new one at Papaki.

In this step, you need to transfer as well the databases you might use. You will find all necessary information on FTP & Plesk access from where you can create databases, inside the hosting management email you receive to the admin email you have added to your account, right after your order payment.

3) As soon an all files and databases are transferred, you can check through the temporary URL given, whether the website works properly.

4) Log in to your Plesk and create the email accounts you use.

5) Change the Nameservers of yoru domain and insert the ones sent to you by email, the one with all hosting management information.

You can change the nameservers throough the Control Panel of the company you have registered your domain with. Right after you change them, you need around 4-48 hours in order for the site to open from our servers. Meanwhile, your site will be accessible and opening from the old server. After 48h more or less, you can cancel your old hosting at your old provider.