How do I make my payment through Eurobank web-banking?

To complete your payment in Papaki through e-banking, use the Electronic Payment Code or the RF code, depending on the platform through which you placed your order. You can find these details in your order confirmation email or in your Control Panel.

[Papaki 2.0]

Finding the RF Code

Locate the RF code by selecting the Notifications indicator or the exclamation mark icon next to the service if your order was placed through the new Papaki Control Panel.

Click Delayed Payment to view all the required payment details.

Alternatively, click the link included in your order confirmation email to be redirected directly to the relevant page.

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Accessing Eurobank e-Banking

To complete your payment:

1. Log in to your account through the Eurobank e-Banking website.

2. From your account dashboard, select New Transaction.

3. In the search bar at the top of the page, type Enartia Papaki-TopHost. Once the result appears, select Transaction. If you do not see the Transaction button, hover over Papaki.com Payment in the lower-left area of the screen and the option will appear.

4. Select the account you wish to debit and enter:
   • The exact order amount
   • The RF code
   • Your full name (optional)

Important: The amount entered must exactly match the order amount (without rounding), so the payment can be correctly matched to your order once received.

5. Click Continue.
6. Finally, click Confirm to complete the transaction. If your bank requires SMS verification or another authentication method, enter the verification code provided by your bank.

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[Papaki / TopHost 1.0]

To locate your Electronic Payment Code:

• For the legacy Papaki Control Panel, navigate to My Account → Order History.
• For orders placed through the legacy myTophost panel, navigate to Billing → Order History and locate the code next to the corresponding order.

After obtaining the code, follow these steps:

1. Log in to your account through the Eurobank Web Banking portal.

2. From your account dashboard, select New Transaction.

3. In the search bar at the top of the page, type papaki. When papaki.com appears, select Transaction. If the Transaction button is not visible, hover over Papaki.com Payment in the lower-left area of the screen and it will appear.

4. Select the account you wish to debit and enter:
   • The exact order amount
   • The Electronic Payment Code
   • Your full name (optional)

Important: The amount entered must exactly match the order amount (without rounding), so the payment can be correctly matched to your order once received.

5. Click Continue.
6. Finally, click Confirm to complete the transaction. If your bank requests SMS verification or another authentication method, enter the code provided by your bank.

Note

In Papaki / TopHost 1.0, the Electronic Payment Code is unique for each customer and each set of billing details.

If you:

• Pay an amount different from the total order amount (either higher or lower), or
• Use the wrong Electronic Payment Code,

the payment amount will be credited to your Papaki account as credits.

Important

Submitting a bank transfer without first placing an order is not sufficient.

The payment system will not be able to match the payment to a pending order, and therefore the amount will be credited back to your Papaki account in the form of credits.