How can I enable or disable the subscription (auto-renewal) for a service?

You can easily manage the renewal method of your services through your account at Papaki. Below you'll find a step-by-step guide on how to enable or disable auto-renewal, along with how to adjust related settings. 

[Papaki 2.0]

Step-by-step: 

1. Log in to your Papaki account. 
   Forgot your password? See here how to recover it. 

2. From the right-hand menu, select Account, Invoices and Payments. 

3. Under Your Payments, click on Automatic Renewals. 

4. Select services to manage. Choose the services for which you’d like to update the renewal method and click Continue. 

5. Set the renewal method. In the pop-up window, choose one of the following options: 

• Everything automatic / Everything manual (bulk action) 
• Automatic or Manual per individual service 

Then, click Proceed. 

To reset your preferences to the previous settings, click Restore initial state, then Proceed. 

6. Select payment method (if needed) 

If you're switching a service from manual to automatic renewal, you’ll need to select a payment method in the next step. 

If you haven’t saved a payment method or want to add a new one, you'll see the options: 

• Add Credit/Debit Card 
• Authorize PayPal 

Click Proceed to save your changes. 

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Payment Method Setup 

If no payment method is saved, you’ll need to choose one of the following: 

• Add Credit/Debit Card 

Enter your card details. A temporary €0.01 authorization charge will be made to verify the card. This amount will be refunded within 24 hours. 

• Authorize PayPal 

You will be redirected to the PayPal website to complete the authorization. 

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Additional information 

Auto-renewal attempts 

The system makes three attempts to auto-renew a service: 

• 1st attempt: 12 days before expiration 
• 2nd attempt: 11 days before expiration 
• 3rd attempt: 10 days before expiration 

If auto-renewal fails: 

• A notification is sent 9 days before expiration, prompting you to renew manually. 
• Additional reminders are sent at -7, -4, -2, 0, and +3 days. 

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Common reasons for failure: 

• Insufficient funds on the card or PayPal account 
• Inactive payment method 
• Network error during billing attempt 

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Supported payment methods for auto-renewal: 

• Credit / Debit Card 
• PayPal 
• Credits

When you first purchase or manually renew a service using a card or PayPal, auto-renewal is activated automatically for future renewals. 

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[Papaki 1.0]

At Papaki, you can activate auto-renewal for your subscriptions to ensure that your services remain active without interruptions.

Steps to Enable Auto-Renewal

1. Log in to your Papaki account. 
   Forgot your password? See here how to recover it. If it's your first login attempt to the new Papaki panel, please read more here.

2. Click the red button Previous client area » on the right side of the control panel to access the old Papaki panel.

3. Go to Subscription Management
   From the left menu, click Manage Subscriptions.

3. Activate Auto-Renewal
   • Find the service you want to manage.
   • Click the OFF button so that it switches to ON.
     Note: If you want to deactivate auto-renewal, simply click the ON button so that it switches back to OFF.

3. View Renewal Details
   In the updated view, you will see:
   • The charge amount.
   • The exact date when the auto-renewal will take place.
     Note: If you want to deactivate auto-renewal, simply click the ON button so that it switches back to OFF

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Important!

• To activate auto-renewal, you must first set up a payment method and billing details for the specific service.
• If these details are missing, you’ll be asked to add them before enabling auto-renewal.